TRACKING DATA MODEL
How to track ChatGPT mentions without mixing up five different signals
A brand appearing in an answer can be a mention, recommendation, citation, referral or outcome. Those signals should not share one vanity score.
01 / THE FIVE SIGNALS
Give every signal its own event type.
- Mention
- The brand is named in an answer.
- Recommendation
- The answer presents the brand as a fit.
- Citation
- A source URL/domain is explicitly referenced.
- Referral
- A visit reaches the site with available referral evidence.
- Outcome
- A website or authorized CRM event follows.
02 / EVENT SCHEMA
Keep the captured evidence attached.
Illustrative event schema
{ prompt_id: "required", engine/model: "captured value", timestamp: "required", brand: "captured value", event type: "required", context/position: "captured value", source URL/domain: "required", landing page/referral: "captured value", website action: "required", CRM evidence: "captured value"}03 / AUTOMATION AND BREAKPOINTS
Automate capture; do not automate certainty.
What can be automated
Scheduled prompt observations, answer capture, entity detection, citation extraction, referral tagging, website-event capture and CRM matching where connected and authorized.
Where attribution breaks
Dark traffic, copied URLs, different devices, uncited model knowledge and privacy or consent limits all create gaps.
Where a ChatGPT referral exposes utm_source=chatgpt.com, capture it. Do not imply that every AI-influenced journey carries a referrer. Eli uses signals to prioritize and re-measure an action—not merely to draw a dashboard.
NEXT DECISION
Connect the signal to credible attribution.
SOURCES AND METHOD
Sources checked for this comparison.
These links support the external product and platform references on this page. Eli publishes this comparison; verify critical requirements directly with each provider.
- PrimaryPublishers and developers FAQOpenAI · Checked September 2026 · Supports: publisher access and referral context
CONNECT YOUR WEBSITE
Track the signal, then act on it
Keep the prompt, answer, source and downstream evidence connected to each observation.
Track the signalAbout Eli · facts checked 20 October 2026
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